Managing Service Quality in Hospitality and Tourism
Section 70308
- Session Dates (session code 981)
- First day of classes:
- Monday, October 27, 2025
- Last day to add:
- Thursday, November 6, 2025
- Last day to change to Pass/No Pass:
- Thursday, November 6, 2025
- Last day to drop without a mark of "W" and receive a refund:
- Thursday, November 6, 2025
- Last day to withdraw without a “W” on transcript or change pass/no pass to letter grade:
- Thursday, November 20, 2025
- Last day to drop with a mark of "W":
- Wednesday, December 10, 2025
- Last day of classes:
- Friday, December 19, 2025
- End of session:
- Friday, December 19, 2025
- Book List Prices and book list are subject to change.
- Zeithaml. Services Marketing: Integrating Customer Focus (RRMCG). (Required)
ISBN: 9781260260526
New: $240.00
Used: $180.00
Rental: $70.01 (New), $70.01 (Used) - Zeithaml. Services Marketing: Integrating Customer Focus Across the Firm. (Required)
ISBN: 9781260564204
eBook: $109.50 - Zeithaml. Services Marketing: Integrating Customer Focus Across the Firm. (Required)
ISBN: 9781260564204
eBook: $70.00
- Zeithaml. Services Marketing: Integrating Customer Focus (RRMCG). (Required)